Refund policy

Last updated: October 6, 2026

At Sarasa Home, we want you to choose handcrafted pieces with confidence. We accept return requests for standard products within 30 days of delivery.

How to request a return

Email support@sarasahome.com within 30 days of receiving your order. Include your order number, the item you wish to return, and the reason for your request. If the item arrived damaged, defective, or incorrect, please include clear photographs of the item and packaging.

Contact us before sending a return. We will provide the return address and instructions for your order. Please do not send your item to a business or contact address without receiving return instructions.

Return condition and packaging

For a change-of-mind return, the item must be unused, uninstalled, and in its original condition, with its original packaging and included accessories. Marble and inlay pieces need protective packaging during transport; please retain the packaging until you have inspected your order.

Damaged, defective, or incorrect items

Inspect your order on arrival and contact us as soon as you notice a problem. Keep the item and packaging while we review your request and arrange an appropriate remedy. Natural variations in marble veining, shell colour, and handmade details are part of the materials; this does not affect your rights if a product is damaged, defective, or materially different from its description.

Custom orders and cancellations

Any special return or cancellation conditions for a customized or made-to-order piece will be explained and agreed before you place that order. Contact us promptly if you need to change or cancel an order so we can check its production or dispatch status.

Return shipping and refunds

We will explain the return shipping arrangements and any applicable costs before you send the item. Following receipt and inspection, we will notify you of the outcome and issue approved refunds to your original payment method. Your bank or payment provider may take additional time to display the refund. Contact us if you need help checking its status.

Exchanges and your rights

If you prefer another item, contact us to discuss a return and replacement order. Nothing in this policy limits mandatory consumer rights under applicable law, including rights relating to faulty goods or cancellation where those rights apply.

For help, email support@sarasahome.com or use our Contact page.