Shipping policy
Last updated: October 6, 2026
Sarasa Home offers free worldwide shipping. Our marble and inlay pieces are packed for their journey to your home, and our team can help you plan an order for your destination.
Processing and delivery estimates
Processing and delivery times are confirmed for each order and depend on the product, availability, customization, and destination. Contact support@sarasahome.com before ordering if you need an estimate or have an event, renovation, or gifting deadline. Custom pieces may require additional production time, which will be discussed before the order is placed.
A dispatch estimate describes when an order is expected to leave us; a delivery estimate describes its expected arrival. Carrier transit and customs clearance can affect arrival dates. We do not promise a single delivery time for every product or country.
Shipping charges and destination availability
Worldwide shipping is free. If a carrier cannot serve your address or a destination restriction applies, we will contact you to resolve the issue before dispatch. Free shipping refers to transportation charges; any import duties, taxes, or customs fees applicable to your destination will be clarified for your order. Contact us before purchasing if you need to confirm these charges.
Order updates and tracking
Use a current email address and complete delivery details at checkout. We will share dispatch information and available tracking details when your order ships. If you need help with a shipment, contact us with your order number.
Address changes and delivery issues
Contact us promptly if you need to correct your delivery address. Changes may no longer be possible after dispatch. If tracking is unclear, a package is delayed, or a delivery is missing, contact our team so we can investigate with the carrier.
Delays and cancellations
If we cannot dispatch within the time agreed for your order, we will contact you with an updated estimate and the options available, including cancellation and a refund where required by applicable law. Mandatory shipment, cancellation, and refund rights continue to apply.
Inspecting your delivery
Please inspect your order upon arrival and keep its packaging. If an item arrives damaged or incorrect, send us your order number and photographs of the item and packaging as soon as possible. See our Refund Policy for the return process.
For help, email support@sarasahome.com or use our Contact page.