Terms of service
Last updated: October 6, 2026
These Terms of Service apply to your use of sarasahome.com and purchases from Sarasa Home. Our store is powered by Shopify. Please read these terms together with our Privacy Policy, Shipping Policy, and Refund Policy.
Using our store
You must have the legal capacity to place an order in your jurisdiction, or the permission of a parent or guardian where applicable. Provide accurate contact, billing, and shipping information, and keep any account credentials secure. You may not use our website for unlawful activity, fraud, interference with its operation, or infringement of another person's rights.
Our handcrafted products
Sarasa Home offers handcrafted marble décor, bathroom pieces, and inlay designs. Natural stone veining, shell tones, and handmade details can vary between individual pieces. Product photographs illustrate the design; screen settings can also affect how colours appear. Review the product description, dimensions, materials, and included components before ordering, and ask us if a detail matters for your intended use.
Natural variation does not remove your rights if an item is defective, damaged, or materially different from its description. Use each product for its stated purpose and follow applicable care and installation guidance. For wash basins or other installed products, confirm measurements and compatibility with a qualified installer before purchase.
Orders, prices, and payment
Prices and available payment methods are shown on the product page and at checkout. Check the currency, selected variant, delivery address, and order total before submitting payment. Availability, prices, and promotions may change for future orders.
If an order cannot be fulfilled or contains a material pricing or description error, we will contact you to explain the issue and available options. If we cancel an order for which payment has been received, we will refund the amount paid for the cancelled items. These terms do not authorize changes to an agreed order without any consent required by law.
Customization
For custom products, the design, measurements, price, production estimate, and any special cancellation or return conditions will be discussed before the order is agreed. Please check all specifications carefully and contact support@sarasahome.com if you need a change.
Shipping, returns, and customer rights
Our Shipping Policy explains free worldwide shipping and order-specific estimates. Our Refund Policy explains the 30-day return request window for standard products and how to report an issue. Applicable mandatory consumer protections continue to apply.
Website content and third-party services
Our original brand content and designs are protected by applicable intellectual property laws. You may use the website for personal shopping and reference; you may not reproduce our original content for commercial use without permission. Third-party services and linked websites have their own terms and privacy notices.
Privacy and communications
Our Privacy Policy explains how personal information is collected, used, and shared. Order and service communications may be necessary to fulfil your purchase. You may unsubscribe from promotional emails using the link provided in those messages.
Responsibility and disputes
We aim to keep product and website information accurate and to resolve concerns fairly. Contact us with your order number and a description of the issue. Nothing in these terms excludes responsibility or remedies that cannot lawfully be excluded, or limits mandatory rights available in your jurisdiction.
Changes to these terms
We may update these terms by posting a revised version with a new date. The terms applicable when you place an order govern that purchase, subject to applicable law and any agreed changes.
For help, email support@sarasahome.com or use our Contact page.